Unified communications is defined as IP-based communication devices being able to send, receive, and share information between devices across a local area network (LAN) or wide area network (WAN). It provides a consistent unified user-interface and user-experience across multiple campus, devices and media-types.
The benefit is one seamless solution that integrates into your existing and future data network, VoIP, or phone infrastructure. No requirements to maintain a separate cable infrastructure, and allow the ability to communicate from one medium to several other mediums to guarantee an effective communication solution.